iPhone 15 fails to print PDF’s

[Lyve1]

HPSmart app on my iPhone 15 recognizes my printer. Same network / green dot / all ready to go supposedly. My phone fails to print PDF’s, images, small sized and larger sized / doesn’t matter. All fail. Why? What are some work arounds?

My mobile device: iPhone 15, version 17.5.1

My printer: Laser Jet M283 cdw 

[Nal_NR]

Hi @Lyve1,

Welcome to the HP Support Community. 

I'd be happy to help you! 

This could be a compatibility issue. 

If your HP LaserJet MFP M283cdw printer is recognized by the HP Smart app on your iPhone 15 but fails to print PDFs and images, there are a few troubleshooting steps you can follow to resolve the issue:

Basic Troubleshooting Steps

Ensure Both Devices are on the Same Network:

• Verify that both your iPhone and printer are connected to the same Wi-Fi network.

Restart Your Devices:

• Restart both your iPhone and the printer. This can sometimes resolve connectivity issues.

HP Smart App Troubleshooting

Update the HP Smart App:

• Ensure that you have the latest version of the HP Smart app installed on your iPhone. Go to the App Store and check for updates.

Re-add the Printer in HP Smart App:

• Open the HP Smart app, tap on your printer, and select "Forget this printer."
• Re-add the printer by following the on-screen instructions.

Printer and iPhone Settings

Check Printer Firmware:

• Ensure that your printer's firmware is up to date. You can check for updates through the printer's control panel or HP's website.

Check iPhone Settings:

• Go to Settings > Privacy > Local Network on your iPhone and make sure the HP Smart app has permission to access your local network.

Printing from HP Smart App

Try Printing Different Files:

• Try printing different types of files (PDFs, images, documents) from the HP Smart app to see if the issue is specific to certain file types.

Convert PDFs and Images:

• Try converting PDFs to a different format or resaving images in a different resolution or format before printing.
   

Note, sharing the remaining steps in next post. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Lyve1,

Here are the remaining steps. 

Network and Connectivity

Check Network Connectivity:

• Ensure that your network connection is stable. Sometimes, weak Wi-Fi signals can cause printing issues.
• Move your printer and iPhone closer to the router to ensure a strong signal.

Disable VPN:

• If you are using a VPN on your iPhone, try disabling it as it can sometimes interfere with network printing.

Advanced Troubleshooting

Reset Network Settings on Printer:

• Reset the network settings on your printer to factory defaults and reconnect it to your Wi-Fi network. You can usually do this from the printer's control panel under network settings.

Print Using AirPrint:

• Instead of using the HP Smart app, try printing directly using AirPrint.
• Open the file you want to print, tap the share icon, and select "Print." Choose your printer from the list and try printing.

Additional Support

1. Contact HP Support:
   • If the issue persists, there may be a more complex problem with your printer or network configuration. Contact HP Phone Support for further assistance.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.