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‎03-16-2025 03:30 PM

HP Recommended
Product: HP DeskJet 2742e All-in-One Printer

I have iPhone 16+ and HP 2700e printer. The printer app on my phone cannot find the printer to connect to WiFi. 

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1 REPLY 1

‎03-21-2025 08:36 AM

HP Recommended

Hi @MQ888,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

If your iPhone 16+ cannot find your HP 2700e printer to connect to the Wi-Fi network, follow these steps to resolve the issue:

1. Check Network Connection

  • Make sure the printer Wi-Fi signal is on, and that it connects to the same network as your mobile device. If the printer has a Wireless icon or button, make sure the light is on. If the light is off or blinks, the printer is disconnected.

2. Move Devices Closer

  • Move the printer and the mobile device closer to the router to improve signal quality.

3. Verify Internet Connection

  • Open a website on your iPhone to check if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.

4. Restart Devices

  • Restart your printer and your iPhone to clear any possible error conditions.

5. Use Wireless Setup Wizard (For Printers with Touchscreen)

  • Open the Setup, Network, or Wireless settings menu on the printer, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.

6. Use Wi-Fi Protected Setup (For Printers without Touchscreen)

  • Press and hold the Wireless button on the printer for five seconds or until the wireless light starts to flash. Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. The printer wireless light stops flashing when the connection completes.

7. Check HP Smart App Settings

  • Ensure Bluetooth is enabled on your iPhone.
  • Make sure location services for HP Smart are enabled on your iPhone to help discover nearby printers.

Let me know how it goes.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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