ink cartridge failure message

[nicholasludwig]

ink cartridge failure message with new HP ink cartridge

[DavidSMP]

@nicholasludwig,

Thanks for reaching out to the community.  A very good day to you I will be glad to assist you and let’s get right to it. Great observations and excellent diagnosis of the issue. It is amply appreciated.

Are they genuine HP ink cartridges?

• Does the error message show up with the old ink cartridge?
• Did you clean the replaced ink cartridge and check again?

For now, try these steps:

• It looks like the new ink cartridge is faulty.
• Swap it out with the old one and check if the error disappears. If it does, then the new cartridge is faulty and may need to be replaced.

Before that try these steps:

• Please perform a hard reset on the printer from this link: https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-3540-e-all-in-one-printer-series/52859...   and follow instructions from the section “Step 1: Reset the printer”
• Then update the printer’s firmware by following instructions from this link: https://support.hp.com/bg-en/document/c02919168
• Use a USB cable to update the printer’s firmware.

Now check if the issue gets resolved. If it continues, then perform all the prescribed steps from this link: https://support.hp.com/us-en/product/hp-deskjet-2540-all-in-one-printer-series/5295960/model/5385253... (An 'Incompatible Ink Cartridge or 'Ink Cartridges Missing)

• Solution one: Check the compatibility of your cartridges
• Solution two: Remove, inspect, and then reseat the cartridges
• Solution three: Restart the printer
• Solution four: Clean the cartridge contacts
• Solution five: Remove and then reinsert the cartridges again
• Solution six: Clean the cartridge contacts again
• Solution seven: Replace the cartridge.

Replacing the ink cartridge should fix the issue as long as the printer's hardware is not faulty. Otherwise, the printer needs to be replaced.

I am being honest here, by keeping your best interest in mind without beating around the bush. I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon. 

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂