iphone not giving option to print in colour

[VickyThomas]

For some reason I can no longer select an option to print in colour to my Deskjet 2600 from an iphone. This has been working fine until now and I can still print in colour from my laptop so not a cartridge issue. I have tried this from several iphones and ipads with the same result and have tried printing straight from the app (i.e. photos) and from HP Smart and just don't get a colour option just Black and White or Black and White Draft?

[A_Gayathri]

Hi @VickyThomas,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you experience issues with printing in color from your iPhone to your HP DeskJet 2600 series printer, but not from your laptop, it suggests a problem related to the print settings or the app on the iPhone rather than a hardware issue with the printer. 

Here are some steps to troubleshoot and resolve the issue:

1. Check Printer Settings in the App:

• Open the HP Smart app on your iPhone or iPad.
• Select the document or photo you want to print.
• Tap on the print icon (usually a printer symbol).
• Before printing, check for an option to choose the color settings. This might be under "Printer Settings" or similar.
• Ensure that the "Color" option is selected instead of "Black & White" or "Black & White Draft."

2. Update the HP Smart App:

• Go to the App Store on your iPhone or iPad.
• Search for "HP Smart" and see if there's an update available.
• If there is, update the app and try printing again.

3. Reinstall the HP Smart App:

• Delete the HP Smart app from your iPhone or iPad.
• Restart your device.
• Reinstall the HP Smart app from the App Store.
• Set up your printer again and try printing.

4. Reset Printing System on iOS:

• Go to Settings on your iPhone or iPad.
• Tap on "General" and then "Reset."
• Select "Reset Network Settings." (Note: This will reset your Wi-Fi settings, so you'll need to reconnect to your Wi-Fi network.)
• After the reset, reconnect your device to Wi-Fi and try printing again.

5. Use AirPrint:

• Ensure your printer supports AirPrint and is connected to the same Wi-Fi network as your iPhone or iPad.
• Open the document or photo you want to print.
• Tap on the share icon (usually a square with an arrow).
• Select "Print."
• Choose your printer and check for color options before printing.

6. Firmware Update: Update the firmware on an HP printer

• Ensure your printer’s firmware is up to date.
• Go to the HP support website and check for any firmware updates for your HP DeskJet 2600 series printer.
• Follow the instructions to update the firmware if an update is available.

7. Restart Devices:

• Turn off your printer and unplug it from the power source.
• Wait for a minute, then plug it back in and turn it on.
• Restart your iPhone or iPad and try printing again.

Refer to this document: HP DeskJet 2600 All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

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