laser jet pro mfp3301 double sided printing not working from iOS

[bob1318]

Help.  Brand new Laser Jet Pro MFP 3301.  After online with Tech Support for 2 hours, the transferred me to a Paid option!!!!

Trying to Print from iOS utilizing double sided printing, but nothing happens - nothing sent to print queue when double sided is selected.  Single sided works fine.  HP support was clueless.

Anyone else seeing this issue? Any resolution? 

[Dragon-Fur]

@bob1318 

Welcome to the HP English Community --

There are more than a few models in this series -- I checked eight models.

I found that duplex printing is supported in those printers that I checked.

Does that mean your printer supports automatic duplex?

Certainly not.

True - Most of the obvious will have been checked by now, including Reset and Restarting the printer.

Apps will have been installed and possibly the full driver printer software (for Windows / possibly MacOS).

The following is meant as FYI...

If not done,

Consider / Add to your checklists ---

There are very likely paper size and type limitations for duplex printing.

There might even be tray limitations -- If true, it would perhaps depend on the printer.  ?

The printer lacks a paper sensor --

The printer must be aware of the paper size and type.

Use the Printer Control Panel after changing / validating the paper size in the tray

OR

Use the Embedded Web Server (EWS) to check / adjust the paper size / type and the default options.

Next,

Try using Airprint - there is a duplex setting in that app.

Examples

Tray and Paper

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

Next  (in addition and as available)

Section Print > Default Print Options > Select default tray

EWS_9135_Tray_and_Paper_5

and

EWS_9135_Print_Default_Print_Options_6

HP Smart - Mobile - Print Options

HP_Smart_Mobile_PDF_Print_Transform_16

AirPrint - Media

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

HP Color LaserJet Pro MFP 3301-3304 3388 Printer Series  

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[bob1318]

Thank you for your most helpful reply! After quite a bit of testing, I realize that the printer is implemented with a buggy airprint connection. I think primarily due to the manual “tray one“. It consistently throws an error saying that tray one is empty and unless you go to the print options on iOS, and for every print job and change the tray to number 2 any print jobs go to the bit bucket without any warning or error messages at all. Given I am buried in the the Apple ecosystem, I’m going to return the printer and look for a more compatible manufacturer, such as Canon or Brother since HP is married to windows

[Dragon-Fur]

@bob1318 

You are welcome.

We never interfere with what people decide.

I cannot reasonably comment on "married to Windows" -- we have a number of Apple and Linux products but not a Laser printer (of any brand) in the group.

Stay safe, warm, and amongst people who care for you this season.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"