macOS Sonoma not printing

[RichardH9935]

when i try to print it says hold for authentication. Do I need AirPrint?

Using macOS Sonoma 14.2.1. I can print from a directly-connected device.

From a macOS Sonoma device on the same LAN, printer will not respond. Usually says Paused, now says Printer Door Open, but it's not.

Really want a button on the printer that will reset it to factory defaults.

[Sneha_01]

Hi @RichardH9935,
 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

We will attempt a Semi Full Reset. 

Since these steps are specific to your Printer, I will send you the instructions in a private message

Please check your private message icon on the upper right corner of your HP Forums profile.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support