mobile printer

[ELP2]

i have the hp envy photo 7858 printer the issues

1 won't wake up sleep mode

2 i have a samsung  a 15 cell phone why can't i print from it or print from anywhere

why is it so hard to get in contact with HP

[ELP2]

i have the hp envy photo printer 

1 it won't wake up from sleep mode

2 i have samsung a15 cell phone why can't i print from it or print from anywhere

[A_Gayathri]

Hi @ELP2,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP ENVY Photo 7858 All-in-One Printer not able to print from the phone :

1. Printer Won’t Wake Up from Sleep Mode

• Power Cycle: Turn off the printer, unplug it from the power source, wait for about 60 seconds, then plug it back in and turn it on.
• Firmware Update: Ensure the printer’s firmware is up-to-date. You can usually find updates through the HP Smart app or on HP’s website. Update the firmware on an HP printer
• Check Connections: Make sure all cables are securely connected. If using Wi-Fi, verify that your network connection is stable.

2. Printing from a Samsung A15 Cell Phone

• HP Smart App: Install the HP Smart app on your Samsung A15. This app allows you to connect to your HP printer and manage print jobs from your phone.
• Wi-Fi Connection: Ensure that your printer and phone are on the same Wi-Fi network. Sometimes, network issues can prevent devices from communicating.
• Printer Settings: Verify that the printer is set up correctly for mobile printing. Check the printer’s settings menu for options related to mobile printing or Bluetooth.

Refer to this document: HP ENVY Photo 7858 All-in-One Printer User manual 

HP printer setup (Print Service Plugin for Android) 
 

I hope this helps. 

Take care and have a good day.

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