mobile printing

[Shelli11]

suddenly cannot print from my phone on Envy6455e

[zoey7886]

@Shelli11, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Mobile Printing Issues on HP Envy 6455e! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you are experiencing issues with printing from your phone to your HP Envy 6455e, there are several steps you can take to troubleshoot and potentially resolve the problem:

Ensure Printer and Phone are Connected to the Same Network:

• Verify that both your mobile device and the printer are connected to the same Wi-Fi network. This is crucial for mobile printing to work.

Restart Your Devices:

• Power off and then power on both your printer and mobile device. This can resolve temporary connectivity issues.

Check the HP Smart App:

• Make sure the HP Smart App is installed and updated on your mobile device. This app is essential for printing from your phone to the printer.
• You can download or update the app from the Apple App Store or Google Play Store.

Verify Printer Status:

• Check if your printer is online and ready. The HP Smart App should indicate if the printer is idle, or if there are any faults like paper jams or low ink that need attention.

Reinstall Printer in HP Smart App:

• Sometimes removing and re-adding the printer in the HP Smart App can resolve issues. Delete the printer from the app, restart the app, and add the printer again.

Wi-Fi Direct Printing:

• If network issues persist, you can try using Wi-Fi Direct to print. Ensure Wi-Fi Direct is enabled on your printer and connect your mobile device directly to the printer's Wi-Fi Direct network.

Clear the Print Queue:

• On the HP Smart App, check for any stuck print jobs and clear them. Sometimes a blocked print queue can prevent new jobs from processing.

Check for Printer Firmware Updates:

• Ensure your printer firmware is up-to-date. You can check for updates via the HP Smart App or through the printer's control panel.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,