my HP ENVY 4520 printer will not print out in colour after i replaced with new ink

[cookie-66]

I have a mac pc i had my HP ENVY 4520 printer for about 6 months now as i got it to work with.With my MAC it woked fine but now i had to replace the ink in it the black and the colour i did the test print every thing was fine but if i try to print out in colour from my mac it will not print in colour just black it did print out in both black and colour on the test pages and it printed out in both the first time i got it but it dose not print out in colour now from i had to replace the ink can some one tell me what i can mybe do to fix this as i have a lot of photo i like to print out from the mac pc using my HP ENVY 4520 

[DavidSMP · Accepted solution]

Hi @cookie-66,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with not able to print in color after replacing the cartridges. I will be delighted to assist you here.

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you reset the Mac printing system and add the printer?

For now, try these steps:

• Please reset Mac printing system from this link: http://hp.care/2gOrf2g

Then add the printer by following these steps:

1.) Click the Apple menu icon, and then click System Preferences.

2.) Click Printers and Scanners, Print and Scan, or Print and Fax.

3.) In the Printers list, click your HP printer, and then click the Minus button to delete it.

4.) Click the Add button.

 5.) Find, and then select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

6.) Click the Use or Print Using box, and then select the name of your printer.

7.). Select only the HP printer driver and nothing else for now. Once the correct HP driver is chosen, select Add to add the printer to the list.

8.) Try to print.

This should do the trick for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[cookie-66]

HI davidSMP thanks a lot i  am back in COLOUR graet now i can finish of the photo work it work like you  sayed it would work thank very much i will keep this in mind if it happens once more 

[DavidSMP]

Hi @cookie-66,

I am really happy for you that the steps worked. You've displayed profound technical competence, brilliant efforts coupled with immense patience to try and resolve the issue. Kudos to you for a job well done. 🙂 

It has been an absolute honor to have worked with you and to have shared this platform. I hope the product works great and stays healthy for a long time.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂