my HP OFFICEJET pRO 6968 Has error code 0xc19a0013.

[tcshutter]

my HP OFFICEJET pRO 6968 Has error code 0xc19a0013.

I can still print from my computer but can not copy from the printer.

[asmita6658]

@tcshutter

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the "0x.." error.

Appreciate you trying the steps. Don’t worry, I’m here to help! To better assist you - Are you using genuine HP ink.

Let's try these steps -

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

Also, try updating the printer's firmware. Refer to this link for steps.

If the issue still persists, this would confirm a hardware issue. I have sent you a Private Message with the details regarding the service options. 
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Hope this helps!

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up".