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Locked

‎01-04-2017 02:58 PM

HP Recommended
Product: HP Officejet 100 Mobile

HP Officejet 100 Mobile Printer will not respond to turning off after pressing the end button.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-05-2017 11:35 AM

HP Recommended

Greetings @standing,

 

Welcome to HP Forums and Thanks for the post. 

 

I see you the power button on the printer is not responding. Happy to help. 

Do you have a surge protector connected to the printer power cord?

 

Recommend you to do a hard reset on the printer. 

Disconnect the power cord and remove the battery if connected (some models come with a battery)

Leave the printer idle for a minute. 

Connect the power cord directly to a wall outlet. 

Turn the printer On, wait for the printer to stabilize. 

After a couple minutes, press the power button to turn the printer Off.

If the issue persists, please contact our phone support for the service options. 

Also, refer this article for assistance. Although the article is for printer not turning On, the procedure to test the power module is the same for the printer not turning off as well. 

 

Keep me posted. 

 

Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.

Chimney_83
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-05-2017 11:35 AM

HP Recommended

Greetings @standing,

 

Welcome to HP Forums and Thanks for the post. 

 

I see you the power button on the printer is not responding. Happy to help. 

Do you have a surge protector connected to the printer power cord?

 

Recommend you to do a hard reset on the printer. 

Disconnect the power cord and remove the battery if connected (some models come with a battery)

Leave the printer idle for a minute. 

Connect the power cord directly to a wall outlet. 

Turn the printer On, wait for the printer to stabilize. 

After a couple minutes, press the power button to turn the printer Off.

If the issue persists, please contact our phone support for the service options. 

Also, refer this article for assistance. Although the article is for printer not turning On, the procedure to test the power module is the same for the printer not turning off as well. 

 

Keep me posted. 

 

Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.

Chimney_83
I am an HP Employee

Was this reply helpful? Yes No
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