my hp 5534 says server error connection, I am trying to scan from printer to email

[Ruddy17]

my printer will not scan to email it keeps saying server connection Error, please can anyone help me to fix. Thanks

[Raj_05]

Hi @Ruddy17,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The "server connection error" when trying to scan to email on your HP ENVY 5530 e-All-in-One Printer can be caused by incorrect settings, network issues, or email server configuration problems. Here are steps to troubleshoot and resolve the issue.

Verify Network Connection

• Ensure your printer is connected to the internet via WiFi.
• Confirm that the printer and the device you're using are on the same network.

Update Firmware

• Check if your printer's firmware is up to date.
• Go to the HP website, download the latest firmware for the ENVY 5530, and follow the instructions to update.

Check Web Services (HP ePrint)

• Enable Web Services on the printer:
  • On the printer’s control panel, go to Setup > Web Services Setup > Enable Web Services.
  • If Web Services is already enabled, try disabling and then re-enabling it.
• If you get an error during Web Services activation, there may be a problem with the HP ePrint server or your internet connection.

Set Up Scan to Email via HP Embedded Web Server (EWS)

• Open the printer’s Embedded Web Server (EWS) in a browser:
  • Print the Network Configuration Page from your printer (go to the printer’s menu, find Network Configuration or Network Settings).
  • In the report, look for the IP Address of the printer.
  • Type this IP address into your web browser to access the EWS.
• Once in the EWS, go to the Scan to Email setup:
  • Set up your email account by following the on-screen instructions.
  • Ensure that your email settings (SMTP server, port, authentication) are correct.

Verify SMTP Server Settings

• Ensure that the SMTP (email server) settings used by your printer are correct. You'll need:
  • SMTP Server Address (e.g., smtp.gmail.com for Gmail).
  • Port Number (commonly 587 for TLS/STARTTLS).
  • Authentication: Ensure that email authentication is enabled with a valid email address and password.
• If you're using Gmail or similar services, ensure you allow "less secure apps" or set up an app-specific password.

Test Email Settings

• Once you've configured the SMTP server in the EWS, try sending a test email from the printer.
• If the test fails, recheck the settings for any typos or incorrect configurations.

[Raj_05]

Firewall/Router Settings

• Ensure that your firewall or router isn't blocking outbound SMTP connections. Some routers or firewalls may block certain ports (such as 587 or 465).

Reset Printer Network Settings

• If all else fails, try resetting the printer’s network settings and reconnect it to your WiFi:
  • On the printer, go to Setup > Network Setup > Restore Network Settings.
  • Reconnect the printer to the WiFi and try the setup again.

After following these steps, your printer should be able to scan to email successfully.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support