my laptop won't find my printer on my network

[tennlions]

Printer is connected to the network and so is my laptop

[asmita6658]

@tennlions

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the connectivity.

Don't worry, I'm here to help! 

Let's try these steps -

Step 1 HP Print and Scan Doctor - 

Click on this link to download and run HP Print and Scan Doctor.

Step 2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.

If the issue still persists, please try a network restore - 

Step 3 Network Restore -

1) From the printer control panel, touch and slide your finger across the screen, touch Setup, and
then touch Network Setup.
2) Touch Restore Network Defaults, and then touch Yes.
A message appears stating that the network defaults have been restored.
3) Touch OK.

Step 4 Reboot the devices -

1) Turn off the Router, Printer, and the computer. 
2) Wait for 60 seconds. 
3) Turn on the Router first and wait for all the lights to stabilize. 
4) Turn on the printer and allow it to configure itself. 
5) Turn on the computer.

Step 5 Run Wireless Wizard - 

1) From the printer control panel display, touch and slide your finger across the screen and then
touch Setup.
2) Touch Network Setup.
3) Touch Wireless Settings.
4) Touch Wireless Setup Wizard.
5) Follow the display instructions to complete the setup.

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 

Have a great day!