my officejetpro8600 prints blank pages from my phone but prints fine from my pc

[LadyAnya]

My printer, previously was able to print from my phone, but now, only prints blank pages from my phone. The printer works fine. It prints firne, form my PC. It is able to communicate from my phone, because, it is able to send the paper though the printer, from my phone. But, the paper is blank.

I am not sure if updated software mayhave caused this problem.

Can anyone help?

[Betty0610]

@LadyAnya

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

Are you using the HP Smart App on your phone, if yes, please uninstall and reinstall the App. 

Please let me know the phone you're using.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[LadyAnya]

Thank you for your assistance, but, unfortunately it did not work. I am using an android phone. It is the galaxy note 5.

[Raj1788 · Accepted solution]

@LadyAnya

It looks like you were interacting with Betty0610, but he is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

To provide you with an accurate solution, I'll need a few more details:

Is the copy working fine?

Update the firmware for the printer

Click on this link:

https://support.hp.com/us-en/product/hp-officejet-pro-6830-e-all-in-one-printer-series/5390307/model... and follow the instruction to update the firmware for the printer.

Restart the printer.

If the copy is working fine follow the below steps.

Step 1: Restart the mobile device, router, and your printer

Follow these steps to restart the network router, the printer, and the mobile device, and then try the print job again.

1. Turn off the router.

   Check with the router manufacturer for instructions on how to turn off the router.

2. Press the Power button to turn off your printer.

3. Turn off the mobile device.

4. Turn on the router, and then wait 30 seconds to let it complete its start-up process.

5. Turn on the mobile device and make sure it connects to your wireless network.

6. Press the Power button to turn on your printer.

7. Try to print.

Make sure you update your Android phone.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[LadyAnya]

Thank you so much. The 1 thing I did not do, was restart my printer. After doing so, it works beautifully.

[Raj1788]

@LadyAnya

Thanks for the reply!

I am so glad that the printer is up and running.

Please feel free to get back to us for any other technical queries.

Have a great day!

[Boilerjet]

I just wanted to thank the hp rep that replied "remove app then reinstall" .  My printer now Prince from my phone again. Thank you