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sanserve
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my printer prints from my 3 computers yet it can't connect to the internet

HP Recommended
Officejet Pro 8620
Microsoft Windows 10 (64-bit)

my computer prints fine from 3 computers in the house.  it is functioning wirelessly.  However the printer itself cannot connect to my wireless network.  The first icon in the window of the device has a yellow error triangle.  also the ipv4 listed on the printer is 192.168.223.100 whereas the computer closest to it is listed ipv4 192.168,1,165

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Dragon-Fur
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@sanserve 

 

Edits - Add content for "Internet" connection

 

Internet connection is the printer's connection to the network outside of your home network.

Try:  Switch off Web Services - Wait several minutes and switch on Web Services

 

Website Support Troubleshooting, How-to, Video Tutorials

Open website:  HP Smart / HP Connected 

Open category How to > Turning On Web Services  (Includes “Turn off Web Services” help)

 

 

Though certainly related, the printer's ability to connect to the Internet is not the same thing as the printer being connected to your home / local network (192.168.1.xxx).

 

Check your DNS settings, normally your Internet connection will still go through the router on your home network and use the router's ISP (Internet Service Provider) setup.  For example, you might get your Internet Service from Xfinity.

 

There are a couple of ways to prioritize the connection:

Set the DNS to the actual ISP or set the DNS to your router (for example 192.168.1.1) and let the router manage the connection to the "rest of the world".

 

If the DNS is totally failing (unlikely else you would have issues connecting to the Internet on your computers), consider using free DNS (google).  This is not usually necessary, but can be tried when everything proves stubborn.

 

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

 

HP_8630_EWS_Network_Static_IP_1HP_8630_EWS_Network_Static_IP_1

 

 

Original Content

 

The printer is on the wrong subnet (the "223" number).

 

Set the printer back to Network defaults and enter the correct information for your network.

No Connection after Router or Wi-Fi Settings Change

 

 

More...

 User Guide

Read

Chapter 8 - Network Setup - starting on Page 105, and Change Network settings on Page 109

and

Chapter 10 - Solve a problem > Solve network problems - starting on Page 150

 

and

HP Collection of “how-to” videos

HP Video Gallery

  • Use Categories and the search window to narrow the results. 

For example,

Category Printers and All-in-Ones > Networking and Wireless

Category Printers and All-in-Ones > Install, Setup, Drivers

  • Select your Video

 

and

If you want to try the Print and Scan Doctor, use this version:

HPPSdr.exe

Information / version file

HPPSdr.xml

 

and

When you get the printer back on the correct network, use the Embedded Web Server to check / adjust / fine-tune the Network and other settings

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

 

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Officejet Pro 8620 e-All-in-One Printer series

 

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

 

Dragon-Fur

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sanserve
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Thank you all who replied to my query.  I went around and around this for quite a while.  used some of the suggestions given plus others from the website.  Finally settled on going back to usb connection to the laptop closest to the printer.  Everything works. 

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Dragon-Fur
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@sanserve 

 

You are welcome.

 

Happy Printing.

 

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

 

Dragon-Fur

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