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melona
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Message 1 of 2
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my printer says incorrect password

HP Recommended
envy 5020
macOS 10.15 Catalina

My printer was working perfectly and now my devices can not connect to print because the printer wont connect wirelessly with my wifi.  I have resored factory settings, done a hard reset and have enetered the CORRECT password several times and it still says "Incorrect password" HELP!!!!

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @melona

Welcome to the HP Support Community. I'd be happy to assist you.

 

Are you trying to connect the printer to a guest network or a private network?

Are you using a wireless router or trying to connect the printer via Wifi-Direct?

Make sure you are trying to connect the printer to your wireless network.

Also, check on other devices if you can connect wirelessly using the same wireless password.

  • Make sure the printer and the MAC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the MAC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
  • Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.
  • The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.

To know how to find the wireless password, refer to this document. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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