• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
Officejet 8625
iOS

No airprint printer found when trying to print from phone. turned off all devices. routers, printer and iphone and macbook.. then restarted.. all connected to same wireless system. macbook recognizes printer (or vice a versa). iphone using EWS seems to be connected but wont "find airprinter" the phone use to be the only device that would reliably print now it wont. (it does if the printer is not asleep.) I have turned off the iv6 on the printer also.

 

1 REPLY 1
HP Recommended

Hi @mrfoam

Welcome to the HP Support Community. I'd be happy to assist you.

 

Which version of iOS are you using?

Check for any software updates on the iOS device.

  • Make sure the printer and the iOS device are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the iOS device should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
  • Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Restart the wireless router, the printer, and the iOS device.

 

On the printer, go to Setup > Printer maintenance > Update the printer > Check now.

 

Kindly refer to this document to know how to print from an iOS device.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.