officejet 3835 attention required

[TJS55]

Officejet 3835 wont print saying attention required, I've re downloaded all the software and still no joy

[KrazyToad]

@TJS55

Welcome to HP Community

I have gone through your Post and would like to help

Do you experience the same issue with Photocopies?

Please try these steps

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
 

Also ensure then printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

Next uninstall the printer driver from root level and reinstall the printer using the Windows Built-In driver

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and reinstall the printer using the Windows Built-In driver

Link: https://support.hp.com/in-en/document/c01796879

Keep me posted

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[TJS55]

Thank u I shall give it a go & let u know

[TJS55]

Thank u I shall give it a go. 

[KrazyToad · Accepted solution]

@TJS55

Keep us posted if you need further assistance

Thank you

[TJS55]

Thank you for the reply I have tried all suggested but still no joy I think I will have to get a lead and see if there's any joy that way

Much appreciated 

[KrazyToad]

@TJS55

Please ensure the printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

Next try assigning a Manual IP Address and check if that helps

1) Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address or you can print a Network Configuration Page
2) Type the IP address on your web browser to obtain the printer EWS page on your computer.
3) Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
4) Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
5) Click Manual IP
6) If you see a Suggest a Manual IP Address button, click Manual IP address, and the Manual IP addresses are automatically filled out for you.
7) If your page does not have a button to suggest a manual IP address, type the IP address, subnet mask, and default gateway using the numbers shown in the report you printed.
 

Keep me posted