paper mismatch/jam issue

ewc2 · ‎08-25-2019

Hello,

My printer (under 1 year old, excellent condition) has stopped printing from all my devices. Error message "Paper Size Mismatch" pops up. However, I haven't changed the paper settings on any device and it just randomly stopped working since I have gotten a new router/modem the other day. The tray adjuster is set to the largest size to fit 8.5x11 paper and it will not go any smaller. I have unplugged and reset the internet, my laptop, and all my devices. I have uninstalled and re-installed the latest printer software. Nothing has worked consistently, but it will randomly print things from my phone, but inconsistently. The pages are also jamming when it tries to feed through which has never happened before. I believe it is an issue with the sensors in the tray of the printer. I feel like I need to reset the printer but I don't know how to do that.

Can you please help me ASAP? I have not been able to reach anyone from HP. I looked up questions and forums for hours and nothing is helping. I was on the phone with Geek squad for 2 hours and they think I need a new printer but it is only 1 year old and I rarely use it so this shouldn't be happening.

Thank you.

Dragon-Fur · ‎08-25-2019

@ewc2

Assuming Windows (The Operating System was not included in your inquiry / post)...

Replacing the router can indeed cause issues - usually not "paper mismatch" errors, but lots of things are possible.

Known Solutions here:

'Paper Mismatch' Error (Windows)

More...

It might be necessary, for example, to reload the paper and then modify / check the paper size settings on the Printer Control Panel.

Reference

User Guide

Section Load Media - Chapter 2, page 12

and...

Check / Adjust / Retain the Paper at the Printer Panel

Open Printer Tray,

If you have not yet done so, add desired paper type

Close Tray

IF applicable for your printer:

On the printer control panel, Click Modify (wording varies), set the paper size and type, Click OK

NOTE: If the size of the Paper Size is not in the Drop-down list, Select Custom

Set the Preferences

Make sure you have selected the Media (kind of paper), source (tray), and paper size in your printer settings.

Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences >

Tab Printing Shortcuts > Click / Highlight preferred shortcut > Click Apply > Click OK to exit

If the printer software supports the feature, change the settings as desired, then use “Save as” to create a Custom Shortcut.

OR

Windows key + S (search for) Printers and Scanners

Left-Click on (your) Printer > Manage >

Printing Preferences

Select a shortcut and / or set “preferred settings” for paper, source (tray), other settings

Optional (if / as available): Save As > enter a name for your custom shortcut

Click OK to save the preferences

If the printer is on the network, use the Embedded Web Server (EWS) to configure the Preferences

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Depending on your printer model, the Tray and Paper Management might be as shown in (or similar to) the example...

Officejet Pro 9025 - Settings > Preferences

EWS_9025_Preferences_Tray_Paper_1

Slightly different - similar / same type of setting

Officejet Pro 8630 > Settings > Preferences

HP_8630_EWS_Settings_Preferences_Paper_2

Other:

You can also check (in EWS) to

Set / verify Settings > Copy Defaults

Set / verify Network > Wired or Wireless

More... (may or may not be relevant to the current situation) - FYI...

No Connection after Router or Wi-Fi Settings Change

Still need help? Want more information? Search for solutions...

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

NOTE: Content depends on device type

Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

HP OfficeJet 5200 All-in-One Printer series

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Dragon-Fur

ewc2 · ‎08-25-2019

Thank you for your reply. I have windows. I have done everything above (I have been working on this issue for 6 hours now) and that is not the solution. What is is about the router that can cause this? Do you suggest I replace my router and modem again?

Dragon-Fur · ‎08-25-2019

@ewc2

You are welcome.

No, in my opinion. replacing the router again would not resolve the problem. That simplistic answer assumes, of course, that the router is compatible, configured correctly, working as expected, and is broadcasting on the necessary bandwidth for the printer.

Set the printer to the proper SSID for the network.

If your printer supports dual-band, (both 5GHz and 2.4GHz),

Use (Assign) a different SSID (network name) for each band,

For example, on the router:

5GHz SSID network name = MyFancy5Network

2.4GHz SSID network name = MyFancy24Network

Connect the printer to one of the other networks and connect the printer to the appropriate network, etc.

OR

If the printer only supports 2.4GHz, connect it to your 2.4GHz bandwidth.

Notes

The passphrase (password) for both 5 and 2.4 can be the same.
Printer, computers, router should be on the same subnet.

There MIGHT be a common miscommunication issue, "common" meaning that something in the information exchange is confused and resulting in a seemingly unrelated error.

You could try Restarting Everything, including the router, printer, and computer(s).

For the moment, at least while you are testing, leave OFF / disconnected" other devices (phones, game boxes, TVs).

In general, in my opinion, routers just don't cause jam issues; in my limited experience, these are mechanical in nature.

Assuming the error is not mechanical (a big assumption and may be incorrect),

If you have not done so...

Uninstall the printer software from Programs and Features

Restart the computer and log in

Download-save-install the Full Feature Software for the printer

Restart the computer and log in

Consider updating the Firmware.

READ any / all information before updating Firmware.

If / After you update the firmware, Restart the computer and log in.

So, for the moment, I am out of ideas.