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Locked

‎01-15-2020 09:33 AM

HP Recommended
Product: HP Officejet 4630 e-all-in-one series
Operating System: Microsoft Windows 8.1 (32-bit)

Air print from Iphone 11 to printer    shows the printer, lets me select it, and says sending to printer but never prints

Help?

1 REPLY 1

‎01-17-2020 11:15 AM

HP Recommended

@Irishsquaw

 

I have gone through your Post and I would like to help

 

Please check the following details

 

Do you have any Anti-virus software installed on your iPhone? If you do, please deactivate it for now.


- Ensure the printer and the iPhone are connected to the same wireless network.
-Note:- This printer supports only 2.4GHz network. Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

 

Please check with your Internet service provider if your router is able to forward 'Bonjour packets'. This is very important

 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Next ensure the Printer have the latest updates

 

Printer Firmware: https://support.hp.com/in-en/document/c02919168

 

Also try printing using HP Smart App and let me know if that works

 

Please refer to this Link: https://support.hp.com/in-en/document/c03561640

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

 

KrazyToad
I Am An HP Employee

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