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‎08-04-2016 07:13 AM

HP Recommended
Product: HP Envy 5660
Operating System: Mac OS X 10.11 El Capitan

can not resume printing the printer stays in pause mode 

15 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-04-2016 05:25 PM

HP Recommended

Hi @3bells,

 

Thanks for reaching out to the HP Support Forums for a solution to your printing issue.

 

I understand that you are using an HP ENVY 5660 e-All-in-One Printer with a Mac OS X 10.11 El Capitan computer and you are unable to print because print queue is stuck in paused mode. I would like to help.

 

Here is a support document that ma be able to help - Print Jobs Stuck in Print Queue (OS X).

 

Please let me know if this resolves the issue, or if you require further assistance.

 

In fact, if this helps you to reach a solution please click the "Accept as Solution", and the "thumbs up" buttons down below in this message. 🙂

 

Thanks!

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.


rb011
I work on behalf of HP

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-04-2016 05:25 PM

HP Recommended

Hi @3bells,

 

Thanks for reaching out to the HP Support Forums for a solution to your printing issue.

 

I understand that you are using an HP ENVY 5660 e-All-in-One Printer with a Mac OS X 10.11 El Capitan computer and you are unable to print because print queue is stuck in paused mode. I would like to help.

 

Here is a support document that ma be able to help - Print Jobs Stuck in Print Queue (OS X).

 

Please let me know if this resolves the issue, or if you require further assistance.

 

In fact, if this helps you to reach a solution please click the "Accept as Solution", and the "thumbs up" buttons down below in this message. 🙂

 

Thanks!

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.


rb011
I work on behalf of HP

Was this reply helpful? Yes No
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