printer email address

[Mandbee]

Does anyone know how to find my printer email address the printer eprint button shows error but on the pc it shows online I can get all the info but it won’t let me print the details to get the email address it just kicks me off, all the other options are fine.

[Dragon-Fur]

@Mandbee

Your printer's email address is the one you created after having created your HP Connected account OR (possible) it is still the original email address assigned when you first set up your HP Connected accound and your ePrint access.

Regardless, log into your HP Connected account to see your printer's email address and the current setup.

To get started 

•  Setting Up an HP Connected Account
•  Changing Your HP ePrint Email Address

If your ePrint setup on your printer is not working, you may need to (re)start Web Services

• Turning On Web Services

More places to find help and information...

Website Support Troubleshooting, How-to, Video Tutorials

• HP Connected

More... 

Category How to > Topic Printer Setup, Installation & Updates 

• Setting Up an HP Connected Account
• Printing with HP ePrint

Troubleshooting >  Printer Claim Code Troubleshooting

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[Mandbee]

Thank you for your reply and I do understand exactly what you are saying I tried it all, I forgot what the email was when I registered the printer and the printers eprint button just shows off line when you you press it I managed to get online on the pc to hop site and all the settings to find the email address and on the tap where it is supposed to print the details I.e the email address it kept just going to a page that said it’s not safe to proceed, it let me print the network details but just would not print the page I needed.  Anyway I thought I would download the Hp smart app on my phone and hey presto when it found the printer it showed the email Address so it’s all sorted now and Alexa is connected.  I have a very good knowledge of anything IT so that’s why it was frustrating and I found it very hard to find information on how to find that email address if you hit problem like I did.  My pc is a HP pc so has the HP utility page where it looks for updates  and checks for errors but even that would not give me the email address.

👍

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@Dragon-Fur wrote:

@Mandbee

Your printer's email address is the one you created after having created your HP Connected account OR (possible) it is still the original email address assigned when you first set up your HP Connected accound and your ePrint access.

Regardless, log into your HP Connected account to see your printer's email address and the current setup.

To get started 

•  Setting Up an HP Connected Account
•  Changing Your HP ePrint Email Address

If your ePrint setup on your printer is not working, you may need to (re)start Web Services

• Turning On Web Services

More places to find help and information...

Website Support Troubleshooting, How-to, Video Tutorials

• HP Connected

More... 

Category How to > Topic Printer Setup, Installation & Updates 

• Setting Up an HP Connected Account
• Printing with HP ePrint

Troubleshooting >  Printer Claim Code Troubleshooting

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

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[Dragon-Fur]

@Mandbee

Ok.  It sounds like you managed to resolve your issue (not knowing the email address of the printer).

If you like, save the provided references for another time.

Side Bar (comments only, irrelevant in context)

I would guess "it kept just going to a page that said it’s not safe to proceed" is a result of using the Embedded Web Server (EWS) and the browser not handling the internal (local network) IP setup.  As you know, Chrome, in particular, is fussy about these things.  One of many articles on the subject:  Chrome: Enable/Disable “Not Secure” Warning .  

Happy Printing.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.