printer email address

[54RLG]

How do I find out what the email address for my 9120e printer is?

[Dragon-Fur · Accepted solution]

@54RLG 

Welcome to the HP Community --

For this printer series --

The old ePrint technology of years past has been replaced with Print Anywhere.

Print Anywhere is a premium remote print service -

Access to Print Anywhere is added when you activate HP+.

Print Anywhere is accessed through HP Smart (or HP App if your device has updated and HP Smart has been replaced).

The printer is assigned an email address -- the address is meant to remain private and cannot be changed.

 User Guide - HP OfficeJet Pro 9120e Series

Read  Requirements for HP+ printers  on Page 7

HP+ and Instant Ink are governed by separate legal contracts.

Important

If you wish to skip the all the how-to and details, important service contract, plus information and requirements for Instant Ink contract cancellation, scroll down to "Your faster option".

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IMPORTANT

This printer is an HP+ capable printer -

Print Anywhere is available when HP+ is enabled.

Be aware that enabling HP+ is free but does come with responsibilities on the part of HP and the customer (you).

Start ...

There is a lot of information in this message.

and

You should read as much -- or as little -- of the content in this message as you need to make an informed decision.

The goals: 

• Understand HP+ service and contract - the benefits AND your responsibilities
• Understand how to use the various premium print and scan features offered with HP+, including features Save as Searchable Text and Print Anywhere

READ - then decide next steps...

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What is HP+ Service / Contract?

When the HP+ service contract is enabled, the printer is added to your HP Smart / HP Connected account.

AND

• Menus related HP App / HP Smart might be changed to Orange.
• Premium scan features are added to the printer after setup.
• For new printers -- The original hardware Warranty is extended for an additional year.
• You agree to use only HP genuine cartridges (no refills or 3rd party remanufactured).
• Once enabled, HP+ cannot be cancelled - Should you wish to dispute, Contact Support.

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>>> Reminder <<<

HP+ and HP Instant Ink are separate contracts.

• You can have one and not the other.
• You can have both HP+ and Instant Ink.
• You can choose to have neither.

If you are interested in Instant Ink only and do not want HP+

>>> Please scroll down to section "HP Instant Ink - What and How"

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What about the HP+ contract?

The HP+ contract itself is free and includes both benefits AND responsibilities for both HP and you (the customer).

Be Aware

Do NOT sign up for HP+ without first understanding how it works -

Once enabled, the HP+ contract cannot be rescinded (cancelled).

Excerpted from the User Guide for an HP+ eligible printer

Requirements for HP+ printers

This topic describes the requirements for HP+ printers.

NOTE: HP+ is only available in some countries/regions

Keep the printer connected to the Internet

HP+ printers are cloud-connected devices that must remain connected to the Internet in order to function. The
Internet connection enables the printer to deliver HP+ specific app features and firmware updates.

During setup, you must connect the printer to the Internet using a supported network connection. After setup, you can print using a USB cable connection, if desired, but the printer must still be connected to the Internet.

Use Original HP cartridges

Original HP cartridges are cartridges manufactured and sold by HP in official HP packaging. If non-Original HP supplies or refilled cartridges are installed, HP+ printers will not operate as expected.

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Things that are HP+

>>> Reminder <<<

An HP Instant Ink subscription is not required as part of the HP+ setup or HP+ service.

HP+ > Benefits, Requirements, Your Responsibilities

READ about HP+

 HP+ Printing – Website / Information / FAQ

Scroll down on page to “Top Questions”

 Read >>> About HP Smart Advance for HP+ printers

And

 HP printers - Using advanced scanning features (HP Smart app)

Read the article AND the FAQ section

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Premium Print Feature

“Print Anywhere” -- Supported on HP+ enabled Printers and select non-HP+ printers

  HP Printers - Print Anywhere with the HP App

If still using HP Smart - 

Watch Video >  How to use the Print Anywhere feature in the HP Smart App | HP Support

OR 

 If using HP App (replacement for HP Smart on Android and, at this writing, some iOS)

 Watch Video >  Use the Print Anywhere feature in the HP App 

 “HP Smart / HP Connected” - Printers added to ePrint / Print Anywhere

Management / Options

HP Smart / HP Connected

Note:  Website might take 1-10 seconds to open

Click Flag to switch to your region

Account Dashboard

Select Printers > In Section Printer Options > Click Invite Users / Print Anywhere / Remove Printer

HP_Smart_Connected_HP _Printer_Options_4

Example - HP Smart - Windows - Printer Settings > Print Anywhere

HP_Smart_Win_HP+_Print_Anywhere_7

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Sample - Premium Scan Feature

 “Save as Searchable Text” -- Supported and offered as a Save option on HP+ enabled printers and select non-HP+ printers

Example - HP Smart - Windows - Scan - Preset = Document - Scan and Save Sample

HP_Smart_Win_Scan_Document_Save_16

If / When Ready >>

Set up / enable HP+ 

HP+ printer setup help

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Things that are Instant Ink

To skip all the information about the contract, scroll down to "Your faster option"

If you have not signed up yet...

HP wants you to be happy with your decision --

Make sure an Ink Service is something you want  --

Please read about the service before signing up.

=======================

Dragon Suggests

Read as much or as little of the information to understand your options and responsibilities.

The goals:

• Understand HP Instant Ink -- What it is, how it works, the benefits AND your responsibilities
• Understand how and where to get help

Do not sign up until and unless you understand and agree to the contract details.

HP Instant Ink Support lives to offer you a contract --

That said, Instant Ink Support is (should be) willing to answer any related questions.

Can't stand it?

Want to skip all the reading and ask for help?

Scroll down to "Your Faster option"

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What is an Instant Ink Trial?

Trial periods include a certain number of Pages per month without the monthly fee normally charged for the subscription.

For example, 6-months "free ink" is a trial period of six months for which you are not charged the monthly subscription fee for your selected plan.

======================

What is Instant Ink?

HP Instant Ink is a Print-by-Page subscription service for which you are charged a monthly fee for a set number of printed pages.  (Each side of the paper is counted as a separate Page.)

While there is no additional charge for the ink, the subscription is not free and does charge each month.

IMPORTANT -- Ink is supplied only with an active subscription -

After the service is terminated by you or HP, all subscription ink cartridges stop working and must (should) be returned to HP.

Selecting the right number of pages for your plan is important.

======================

Instant Ink is a Print-by-Page subscription.

You are paying to print a set number of pages each month.

Each plan, small or large, comes with as much ink as needed no additional cost.

True -- The subscription is billed each month -- Instant Ink is not a "pay if you use" service.

Review >>>  How Instant Ink works

Important

If you wish to skip the how-to, details, important service contract, plus information and requirements for Instant Ink contract cancellation, scroll down to "Your faster option".

and / or

If you don't find the help you need in the explanations, documents, or the  HP Instant Ink Support - Website,  scroll down to "Your faster option".

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What is "Free Ink"?

There is no extra cost for ink.

Ink is provided as part of your subscription - use a drop or use a cup full, ink is included at no extra cost.

Important

All ink activated by the plan and all ink sent to you works as along as the trail / subscription service is active.

• After the initial Ink Kit is mailed out, ink is sent (only) when the printer notifies the service that ink is depleted and a shipment is needed.

and

• Subscription / Instant Ink cartridges remain the property of HP and should be returned to HP at close (termination) of the service contract.

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Who Benefits?

Instant Ink is an excellent service for those who print regularly, print high-density documents or artwork, or perhaps print lots of homework.  For example, those who benefit the most include Teachers, musicians, writers who like hard copy, large families, small business offices, community centers, churches, and others who love -- or need -- to print on paper.

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Instant Ink - Cancellation

It is important that you understand the Instant Ink cancellation / termination process and your responsibilities.

 >>> Open and read >>>  Cancel your account

Review >>> HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

Video – Cancel HP Instant Ink

 How to unsubscribe or cancel HP Instant Ink subscription

What if?

  HP Instant Ink - Stopping a cancellation

  Why am I unable to print with HP Instant Ink cartridges?

 Enrolled and Not Enrolled – Ink cartridges

 How do I fix cartridge errors associated with printer enrollment?

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

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What to do?

Contact Instant Ink Support --

Ask about current promotions and / or any issues you have now.

OR

Wait in the Community for an agent to find and respond to your question(s).

================================================

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

Review >>>  How Instant Ink works

 -- No Joy? 

Review >>  HP Instant Ink Support Website 

Instant Ink Website –  HP Instant Ink - Website > Support, Enroll, FAQ  --

Click the Flag to change to your region

Remember to check at the bottom of the page(s) you visit for "Flag" (Country / Region) and other important information that designates the page as an HP website.

Comments, questions, objections, or need information not found online?

Your faster option

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

• Where available as an option, the phone number will display when the office is open for business.
• Check to see when to call.
• Wait times can be long.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9120e All-in-One series  

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Real people who own, use, and support HP devices.

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