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‎04-14-2024 01:48 PM

HP Recommended
Product: HP OfficeJet Pro 8720 All-in-One Printer
Operating System: Microsoft Windows 11

My HP Officejet Pro 8720 was printing wirelessly with no problems. Then, I began getting notices from HP telling me that support for my Officejet Pro 8720 would end on or after 23 November 2023. I understood this to mean that HP parts and technical support would no longer be available after the end-of-support date. But then I also began getting messages stating I needed to update my drivers. I tried updating the drivers using all the methods prescribed by HP, using the controls on the printer and using all the procedures provided on the HP website.  I could never update the drivers and the printer no longer works.
Question: Did HP make my printer no longer functional when it ended support for the printer? Is there any way to get the printer working again.

Category:
1 REPLY 1

‎04-17-2024 06:05 AM

HP Recommended

Hi @racz,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Excellent description and a great diagnosis. It is greatly appreciated.           

 

To be able to answer you effectively, we need some information.

 

Could you elaborate more on what is the exact issue?

Nal_NR-Moderator
I am an HP Employee

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