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‎07-22-2019 03:51 AM

HP Recommended
Operating System: Unknown

My broadband went down last week  and since then my printer and IPad do not connect. IPad showing no Air printer found. Reset printer and that is ok but IPad still will not print any document or photos. Any suggestions please would be welcomed. 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-24-2019 08:40 AM

HP Recommended

@Margaret-Glos, Welcome to HP Support Community!

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

 

Also, follow troubleshooting steps from this document HP Printers - A 'No AirPrint Printers Found' Message Displays (iOS)

 

Hope this helps!

 

Please click “Accept as Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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1 REPLY 1

‎07-24-2019 08:40 AM

HP Recommended

@Margaret-Glos, Welcome to HP Support Community!

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

 

Also, follow troubleshooting steps from this document HP Printers - A 'No AirPrint Printers Found' Message Displays (iOS)

 

Hope this helps!

 

Please click “Accept as Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Tags (1)
Was this reply helpful? Yes No
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