printer service not enabled

[sins_din]

every time i try to print it says printer service not enabled on my android phone please someone help

[A_Gayathri]

Hi @sins_din 

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are encountering the message "printer service not enabled" on your Android phone when attempting to print to your HP OfficeJet Pro 8035e printer, here are some steps you can take to troubleshoot the issue:

• Check Printer Connection: Ensure that your printer is properly connected to your Wi-Fi network and that both your Android phone and the printer are connected to the same network.
• Update Printer Firmware: Make sure your HP OfficeJet Pro 8035e printer has the latest firmware installed. You can usually update the firmware through the printer's settings menu or by visiting the HP support website. Software and Drivers for HP OfficeJet Pro 8035e All-in-One Printer
• Check Printer Settings: On your printer, navigate to the settings menu and ensure that the printing services are enabled and properly configured.
• Restart Devices: Sometimes, simply restarting both your printer and your Android phone can resolve connectivity issues.
• Reinstall Printer App: If you're using a specific app to print from your Android phone, try uninstalling and reinstalling the app to see if that resolves the issue.
• Check Printer Compatibility: Ensure that your HP OfficeJet Pro 8035e printer is compatible with your Android device and the printing app you're using. Check the printer's manual or the HP website for compatibility information.
• Check Printer Drivers: Ensure that your Android phone has the necessary printer drivers installed. Some printing apps may require specific drivers to communicate with your printer effectively.
• Update Printer App: If you're using a specific printing app, ensure that it is up-to-date. Updates may include bug fixes and improvements that could resolve compatibility issues.

Refer to this document: HP OfficeJet Pro 8035e All-in-One Printer

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support