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HP ENVY 5052 All-in-One Printer

Hello. I used to be able to printer and scan right from my android phone. Well now it says that the printer is offline. The printer is connected to the internet and I have restarted it multiple times. I then tried to printer from my laptop which I was finally able to but it still will not let me scan, I am at a loss on why all of a sudden my printer decided to not work.

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