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‎06-12-2019 06:14 AM

HP Recommended

@mochaphobic

 

Thank you for the update. Performing the factory reset may resolve this issue.

Keep me updated.

KUMAR0307
I am an HP Employee

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‎06-15-2019 06:19 PM - edited ‎06-15-2019 06:20 PM

HP Recommended

Thanks for all your help.  Resetting it back to factory settings seems to have worked.  I'm going to mark it as resolved.  If it stops working again, then be getting a brand new one since it's probably time.  I appreciate all your guidance and help with this long process!

 

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‎06-16-2019 07:13 AM

HP Recommended

@mochaphobic

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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