printer wont connect to network, diagnostic sheet says Filtering test failed

[RR774]

printer will not connect to network, diagnostic sheet says filtering test failed

[Sneha_01]

Hi @RR774 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer is showing a "Filtering test failed" message on the diagnostic sheet and won’t connect to the network, here are some steps you can take to troubleshoot the issue:

1. Restart Your Devices:

• Turn off your printer, router, and any devices connected to the network.
• Wait for about 30 seconds, then turn them back on. This can resolve temporary connectivity issues.

2. Check Network Settings:

• Ensure your printer is connected to the correct Wi-Fi network. You can usually check this from the printer’s control panel.
• If the printer is connected via Ethernet, make sure the cable is securely plugged into both the printer and the router.

3. Run Wireless Setup Again:

• Use the printer’s control panel to run the Wireless Setup Wizard again:
  • Navigate to the Network settings or Wi-Fi setup menu.
  • Select Wireless Setup Wizard and follow the prompts to reconnect to your Wi-Fi network.

4. Check Wi-Fi Security Settings:

• Ensure that your router’s security settings (WPA2, WPA3, etc.) are compatible with your printer. If your router is set to a higher security level, consider temporarily lowering it to see if the printer connects.

5. Disable MAC Filtering:

• If your router has MAC filtering enabled, it may prevent the printer from connecting. Disable MAC filtering or add your printer’s MAC address to the allowed list.

6. Update Printer Firmware:

• Make sure your printer’s firmware is up to date. Check for updates via the HP Smart app or the HP website.

7. Factory Reset the Printer:

• As a last resort, you can reset the printer to factory settings. Consult your printer's manual for instructions on how to do this, as it will erase all settings, including network connections.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support