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‎01-03-2016 02:52 PM

HP Recommended
Product: HP officejet 6600e all in one
Operating System: Microsoft Windows 8.1 (32-bit)

Just had a new modem/router (all in one piece of equipment) installed. Did printer set up and wifi icon shows connection. But when asked to print I get a message that the printer is not online.  Am I missing a step? All other equipment appears to be working normally. Test print request shows printer is working.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-04-2016 06:19 AM

HP Recommended

Hi,

 

I've included a link below to some steps that may assist with your  printer offline issue.

 

http://support.hp.com/us-en/product/HP-Deskjet-2540-All-in-One-Printer-series/5295960/model/5385253/...

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

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8 REPLIES 8

‎01-04-2016 06:19 AM

HP Recommended

Hi,

 

I've included a link below to some steps that may assist with your  printer offline issue.

 

http://support.hp.com/us-en/product/HP-Deskjet-2540-All-in-One-Printer-series/5295960/model/5385253/...

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎01-07-2016 08:10 AM

HP Recommended

Thanks!! I ended up uninstalling the printer and going to the HP site and downloading its drivers and reinstalling it. Knock on wood - it is now working normally. You guys are great!!

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‎01-07-2016 08:12 AM

HP Recommended

Glad to hear you found a fix :generic:

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
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‎02-28-2016 09:46 AM

HP Recommended

After a cycling power outage, my HP 6500A Plus  has stopped printing black.   I have changed cartidges, cleaned screen with alcohol, and reset the printer in accordance with on line instructions,   and it still refuses to print.  What next?

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‎02-28-2016 10:43 AM

HP Recommended
@KB6IC wrote:

After a cycling power outage, my HP 6500A Plus  has stopped printing black.   I have changed cartidges, cleaned screen with alcohol, and reset the printer in accordance with on line instructions,   and it still refuses to print.  What next?

Follow the info here..

 

http://support.hp.com/us-en/product/HP-Officejet-6500A-e-All-in-One-Printer-series---E7/4083974/mode...

 

Let us know.

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‎02-29-2016 07:27 PM

HP Recommended

Manual cleaning worked!  Thank you very much!

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‎02-29-2016 07:45 PM

HP Recommended
Great. Please mark my post as Accepted Solution so others can find it.
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‎05-02-2016 11:29 AM

HP Recommended

I have Hp Deskjet ink advantage 2545 all in one series printer. It's serial no is CN4AN4F8R9.

It's FPU NO:A9U23-64001

I lost its WiFi password. Please help me.i didn't reseted first time password. 

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