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Sha6
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printing blank pages only. Ink levels or low but not empty .

HP Recommended
Example: Hp deskjet 3630

I’ve tried everything I can think of and still nothing. My HP deskjet 3630 all in one is printing blank pages but the ink levels are not reading empty. Previous owner said he hadn’t use it in a while. Help pls 

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TEJ1602
HP Support Agent
HP Support Agent
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@Sha6, Welcome to HP Support Community!

 

Since the printer was not in use for a while, the ink cartridges would have dried up or it could also be an issue with the printer ink system. Follow the steps below to isolate and resolve the issue-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Perform the steps from the document  Printer Prints a Blank Page or Does Not Print Black or Color Ink.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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