printing from my iPhone 11 to my OfficeJet 3830 the printer will only let me print to a #10 envelop

[Harshaw]

when trying to print from my iPhone 11 to my HP Officejet 3830 the paper size defaults to a #10 envelop and won't let me change the paper size the Letter. This only occurs when trying to print from my iPhone. ???? Any ideas or suggestions would be appreciated.

[BeemerBiker]

Make sure the "feed from" option is set to the default that has letter else letter will not be in the paper size option

If it is set correctly, then change it to something else and then change back to the feeder with letter.

Unfortunately, I often find I have to shutdown and power back up my own iPhone  to clear out old settings.

[Dragon-Fur]

@Harshaw 

Welcome to the HP English Community --

Airprint?

iPhone supports the Airprint app on the same network as the printer.

Airprint might not have more than a spot to change the printer (destination).

If not done, do check whether you can adjust the Media settings.

AirPrint_iOS_PDF_Print_Options_Media_Quality_2

What else?

HP Smart and possibly AirPrint, too, might not know (understand / "see") how the paper settings are adjusted / set on the printer.

Use the Embedded Web Server (EWS) to check / adjust the Tray and Paper settings.

Next,

After the Tray and Paper Settings are confirmed, try your job setup again.

Example - Standard EWS - Tray and Paper

EWS > HP Document / How-to (InkJet Printers – Original Format)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

OR

 HP Laser Printers - Using the Printer Embedded Web Server (EWS)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Reminder:  If asked enter the printer’s PIN number – the default number is generally located on the back or inside the printer.

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

EWS_9025_Preferences_Tray_and_Paper_Management_All_12

HP_Smart_Mobile_PDF_Print_Transform_17

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

HP OfficeJet 3830 All-in-One Printer series  

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"