printing from samsung s21 not leaving left border

[David228]

When printing from samsung s21 content not centered on page, cuts off left border

[Hawks_Eye]

Hi @David228 

Welcome to the HP Support Community! We're here to help you get back up and running.

That’s a frustrating issue—especially when everything looks fine on screen but prints off-center. 

Let’s get your HP OfficeJet Pro 8138e and Samsung S21 working in sync.

 

Likely Causes

• Default print margins or scaling on the phone may not match the printer’s expectations.
• App-specific formatting (like printing from Gmail, Chrome, or Photos) can override layout settings.
• Driver or print service mismatch between Android and the printer.

 

Steps to Fix It

Use HP Smart App

• Download or open the HP Smart app on your Samsung S21.
• Select your printer and use the app’s built-in print options, which offer better control over layout and margins.

Check Print Settings Before Sending

• When printing from other apps (e.g., Chrome or Gmail), tap the three-dot menu > Print > then tap the dropdown arrow to expand settings.
• Look for options like:
  • Paper size (set to A4 or Letter)
  • Scale or Fit to page
  • Margins (set to default or minimum)

Try Printing as PDF First

• Save the content as a PDF on your phone.
• Open the PDF in a viewer like Adobe Acrobat or HP Smart, then print from there.
• This often preserves layout better than direct app printing.

Update Printer Firmware

• Visit HP’s support page for your model and check for any firmware updates that might improve mobile printing compatibility.

Use Samsung Print Service Plugin

• Make sure the Samsung Print Service Plugin is installed and updated.
• Go to Settings > Connections > More connection settings > Printing and confirm it’s active.

If you want, I can walk you through printing a test page from your phone to verify the fix. Let’s get those borders back where they belong!

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye