prints only test page of printer information page. won't print documents

[frog-lady_54]

When I press "print" it either won't print anything or prints "printer information page" or test page. My docs are in the queue, but won't print. No msg or anything as to why not printing. If I try "print offline" it says :error processing demand.

What do I do now?

[A4Apollo]

Hi! @frog-lady_54, Welcome to HP forums.

I understand when you print from your printer the printer is printing the only test page.

Don't worry I'd like to help you out.

Did you make any changes to your printer?

Does the issue persist when you make a copy from your printer?

As you mentioned when you print from your printer the printer is printing the only test page.

You have to manually align the ink cartridges and make sure the alignment is successful.

Try few steps recommended below.

Make sure the Print Spooler service is running
Check the list of services in Windows to make sure the Print Spooler is started.

Search Windows for view local services, then click the View local services Control panel setting in the list of results. The Services window opens.
Locate Print Spooler in the list.
If the Status is blank, right-click Print Spooler, then click Start.
If the status is Running, right-click Print Spooler, then click Restart.
Try to print. 

Try the steps recommended below.

Delete job files and restart

Turn off the printer using the power button and then unplug the printer power cord from the power outlet.
Save your work. After using these steps, your current print jobs are lost and will need to be printed again.
Open Windows Services using one of the following methods:
Search Windows for services, and click Services in the list of results.
On your keyboard, press Windows key (  ) + R, type services.msc in the window that opens, and then click OK.
Scroll through the list of services and find the name Print Spooler.
Right-click Print Spooler and select Stop.
After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.
Delete all files inside the PRINTERS folder.
Shut down your computer from Windows.
Make sure you printer has been unplugged for at least 60 seconds, and then plug the power cord into a power outlet.
Turn on the printer using the power button on the printer.
Turn on the computer and wait for Windows to open.
Try printing again and note what happens.

If the issue still persists after trying out the steps uninstall the printer software from the root level and install the full feature printer software.

In Windows, search for and open Programs and Features. 
Select your HP printer. 
Select Uninstall. 
In Windows, search for and open Devices and Printers. 
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.” 
Open up the run command with the "Windows Key + R" key combo. 
Type printui.exe /s and click OK. 
Click on Drivers tab. 
Look for HP Printer driver. If you see it click on it and click remove at the bottom. 
Select OK. 
Select Apply and OK on the Print Server Properties windows. 
Close Devices and Printers. 
 

Update the full feature printer software using this link: https://hp.care/2kRYoJo

Refer this article to further troubleshoot print job stuck in print queue. Link: https://hp.care/2GQLnNZ

Please mark my post as accepted solution if you feel I have answered your query.

Let me know if this helps!

Have a great day ahead! 🙂

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