problem connecting to printer

[JONBOY259]

We were experiencing problems with our printer, we unloaded it from the laptop, then reloaded, went through the set up process, printer is loaded, but when I click on the printer icon, it states printer needs to set up....have done this 3 times, and gone back to the start 3 times.....we have some important documents to print.....how can i get the printer up and running again??

[KrazyToad]

@JONBOY259

Please download and use the HP Smart App and let me know how it goes

Download Link: https://www.microsoft.com/en-us/p/hp-smart/9wzdncrfhwlh

You can refer to this Link: https://support.hp.com/in-en/document/c04675142 for more information on HP Smart App

Keep me posted 😊

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