problem scaner hp 2130

[ramadan1234]

when scan photo in 2130 all in one 
get message say " the scanner is currently in use  please wait until your  previous task is complete and then try to scanning again "
then i uninstall dirive and install again then same problem

[A_Gayathri]

Hi @ramadan1234,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with the "scanner is currently in use" error on your HP DeskJet 2130 All-in-One Printer usually indicates a stuck process, driver issue, or conflict with another application. Here are some troubleshooting steps to fix it:

Step 1: Restart All Devices

1. Turn off the printer.
2. Unplug the printer from the power source.
3. Restart your computer.
4. Turn on the printer and wait for it to fully initialize.

Step 2: End Stuck Scanning Processes

1. Press Ctrl + Shift + Esc to open Task Manager.
2. Look for any process related to HP scanning (e.g., HPScan.exe, hpscanmgr.exe).
3. Right-click the process and select End Task.
4. Try scanning again.

Step 3: Use Windows Scan App

1. Open the Windows Scan app (install it from the Microsoft Store if needed).
2. Try scanning through this app instead of HP software.

Step 4: Check Windows Services

1. Press Win + R, type services.msc, and press Enter.
2. Locate Windows Image Acquisition (WIA).
3. Right-click and select Restart.
4. Try scanning again.

Step 5: Reinstall the Full HP Software

1. Uninstall all HP software from Control Panel > Programs and Features.
2. Restart the computer.
3. Download and install the latest full feature driver from the HP website.
4. Run the HP Print and Scan Doctor tool after installation.

Step 6: Try Another USB Port & Cable

• If using USB connection, try another USB port.
• Use a different USB cable if possible.

Step 7: Check for Windows Updates

1. Go to Settings > Update & Security > Windows Update.
2. Click "Check for updates" and install any pending updates.
3. Restart your PC and test scanning again.

Try these steps and let me know if the problem persists!

I hope this helps. 

Take care and have a good day.

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