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DubEdwards
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"Bluetooth Smart is turning on" message is continual on my HP Envy 5055

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Envy 5055

"Bluetooth Smart is turning on" message runs continuously on my HP Envy 5055 and never completes. I've rebooted several times, including unplugging and replugging in a different outlet.  Once rebooted, the control screen functions normally until I try to turn "Bluetooth Smart" to "on." Then the above message runs continuously, again.

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TEJ1602
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@DubEdwards, Welcome to HP Support Community!

 

Bluetooth Smart is used only during the printer setup and not for printing. I see that the error pops up on the printer, let us try to isolate and resolve the issue-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Remove the ink cartridges and reset the printer

  1. Remove the ink cartridges from the printer.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait at least 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn the printer on.

  7. Reinsert the ink cartridges, and then close the ink cartridge access door.

  8. If you receive a prompt to print a calibration or alignment page, do so.

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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