"Need help connecting HP printer to phone hotspot – not picking up signal!"

[thinker99]

Hey everyone,

I’m trying to connect my HP Smart Tank 5100 Series printer to my Samsung Galaxy S24 Ultra hotspot, but the printer isn’t picking up the signal. Unfortunately, we can’t install personal printers on our work laptops, so I’m looking for an alternative way to make this work.

I’d really love to be able to print in my own space instead of having to walk across the building every time I need something printed. Has anyone faced a similar issue or have any suggestions on how I can get the printer to recognize the hotspot? Any other options I should try?

Thanks so much in advance!

[Irfan_06]

Hi @thinker99,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with connecting your Printer to the mobile hotspot.

Please follow the steps below to connect your printer to the hotspot again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[thinker99]

It didn't work. I wish I had the HP that had a touch screen. Unfortunately, I still can't get it to connect. If I connect my printer directly without installing the files on my work computer? They don't allow us to. The other thing I was thinking of is getting a hotspot from my cell phone company.  

[Irfan_06]

Hi @thinker99,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support