"Network Wi-Fi is not configured" while printing

[Ildar74]

I bought a new MFP printer HP DeskJet Plus Ink Advantage 6075. Using Xiaomi Android 9 PPR1 I connected the printer to a wireless network using a mobile application HP Smart. The report of the results of the verification of a wireless network problem did not reveal. But when I want to print the document, after viewing I choose the "Print", window "Network Wi-Fi is not configured" appears.
Scanning from the printer also does not work.
In the application "HP Smart" it is written that "some functions ..." apparently disabled.
I tried to do everything the same on another smartphone with Android 7, and everything works fine there, even scans.
I think the HP Smart is not optimized enough under Android 9 PPR.

[Jay_G24]

Hi @Ildar74,

I'd like to help!

Try the below suggestions-

1)Uninstall HP Smart 

2) try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 3)Reinstall HP Smart from the play store

If the issue persists, try and download the print service plugin on your phone

Install the HP Print Service Plugin

Install the HP Print Service Plugin on your Android smartphone or tablet, and then turn on the plugin.

1. Confirm your Android device is connected to the same network as your printer.

2. On your Android device, install or update the HP Print Service Plugin (in English).

3. Android 6.0 (Marshmallow) and 5.0 (Lollipop): Tap Settings, search for and open HP Print Service, and then tap On to turn on the plugin.

   NOTE: 

   If you are using Android 7.0 (Nougat) or later, the plugin turns on automatically after installation.

Print with the HP Print Service Plugin

Print photos, documents, emails, or webpages from Android apps.

1. Open the item you want to print, tap the Menu icon , and then tap Print. If the app you are using does not have a Print option, tap the Share icon or look for a Share option in the Export or Send menu, and then select HP Print Service Plugin or the Print icon .

2. On the preview screen, tap the Down arrow to view the printer list, and then select HP [your printer model name] to print over the network, or DIRECT-xx-HP [your printer model name] to print with Wi-Fi Direct.

   

3. Tap the Down arrow to change any print settings, such as paper size or orientation.

4. Tap the Print icon .

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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