• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Meet the All-New HP App: One App for All Your HP Devices replacing HP Smart App Click here to view the Details!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP photosmart 7520

We have been using the HP Eprintcenter to remotely print docs to Mom's printer.  We had always used the email address HP assigned via Eprintercenter and the docs would print out fine on her end.  We print from Apple iphones and Windows laptops.

 

Currently we cannot print remotely.  Sending from my iphone gets an error on Mom's printer that the wireless is not on and a request to enter the proxy.

The wireless is on (not direct wireless) and it works fine locally anyway.  Asking the printer if all is updated, it says all is.

 

Print a doc from a laptop to the HP eprint and we're told it was sent successfully to the HP email.  Next we log into the HP Eprintcenter, we don't see any thing in the Eprint history. 

Not sure where are docs go, but they don't print.

 

What are we missing.  Validations seem fine.  Emails match.  Don't know about the proxy.

 

Thanks for all advice.  EL

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

You need new firmware for it. Please download and install the following firmware:

   http://ftp.hp.com/pub/softlib/software13/printers/ps7520/PS_7520_R1607A.exe

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

2 REPLIES 2
HP Recommended

Hi,

You need new firmware for it. Please download and install the following firmware:

   http://ftp.hp.com/pub/softlib/software13/printers/ps7520/PS_7520_R1607A.exe

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

THANK YOU!!!!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.