restore web services

[doren1945]

My web services were canceled somehow on a HP 8620. How do I restore web services. How come HP does not have any instructions on the subject.

Thank you community.

[Kumar0307]

@doren1945, Welcome to the HP Support Community!

Kindly follow the steps mentioned in this HP document to enable web services on the printer.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[doren1945]

Thanks for the reply. I am aware of the document you have referred to. I am aware of the printer setup issues but when I hit the ePrint icon the response says that the web services are disabled and it sends me to the person who setup the printer. I setup the printer and I have no answers to why the web services are disabled. Meanwhile I tried to reset the printer to factory settings and the printer could not reset. It attempted reset for 45 minutes and I finally switched it of. I'm afraid that there is not much to be done now. I'll probably try another brand.

Dave

[asmita6658]

Hi @doren1945

I have sent you a private message with the steps to perform an advanced reset. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!