says no paper when there is paper loaded

[chayarivka]

My HPEnvy Photo 7155 won't air print. It says it is out of paper while paper is loaded correctly. What can I do to fix this?

[The_Dark_Knight]

Hello Chayarivka

Are you able to make a copy from the printer?

Are you using a PC or a cellular device to print?

Ensure papers are loaded correctly and the correct paper size & paper type are selected on the printer.

To verify, open and close the paper tray on the printer and you would get a notification on the printer. Validate the paper settings and if required, select the correct paper size & type and check if you can print/copy.

Sometimes this issue can occur if the device does not receive adequate power when connected to a surge protector.

Try connecting the printer into a direct power outlet and try printing again.

If you still continue to face the same issue, verify if the issue is same when you make a copy.

Let me know so I can further assist. Thanks.