scan to email

[cgleesome]

I don't see in this thread HOW to set up scan to email. My HP Smart app is so basic and horrible. I tried to reinstall HP assist which does notihing anymore. i had to change computers. HP office jet 5222. i used the youtube link and don't have the options that he goes through to setup scan to email

[Dragon-Fur]

@cgleesome 

Welcome to the HP Community Forum.

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@cgleesome wrote:
Product:  HP OfficeJet 5222 All-in-One Printer 
Operating System:  Unknown

I don't see in this thread HOW to set up scan to email. My HP Smart app is so basic and horrible. I tried to reinstall HP assist which does notihing anymore. i had to change computers. HP office jet 5222. i used the youtube link and don't have the options that he goes through to setup scan to email

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True - this printer does not understand or support SMTP .

Your options to use Scan to Email are limited to those supported by the printer software (full driver printer software installed in Programs and Features) and perhaps using HP Smart to Share content to one or more recipients.

You did not tell us your Operating System -- the "hint" that you tried using the HP Support Assistant perhaps means you are using Windows.

HP Smart - Windows

Before you use "Share" to send content to one or more recipients, add your sender's address to the Windows Mail application.

HP Scan - Windows

"Email as PDF" or "Email as JPEG" requires that you have installed a client email program on your computer.

Examples of a client email program that can be installed into Windows:  Thunderbird, Outlook

Examples...

Example - HP Smart - Windows > Scan > Document > Share

HP_Smart_Win_Scan_Document_Share_2

Example - HP Scan (part of the Full Feature Software) - Windows - "Email as PDF"

9025_HP_Scan_PDF_to_Email_3

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet 5222 All-in-One Printer 

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Question / Concern Answered, Click "Accept as Solution"

[cgleesome]

this is what my HP smart looks like (nothing like above or help discussions). I am on windows 10 with HP Office Jet 5222 that worked great with HP Assistant on Windows 7. I tried to install Assistant again and it defaults back to this basic version of HP (not so) Smart 🙂  If I type in the printer address see below as a URL there are also NO email options?

[cgleesome]

and I have also downloaded full drivers and still comes back to the same HP Smart

[Dragon-Fur · Accepted solution]

@cgleesome 

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@cgleesome wrote:

this is what my HP smart looks like (nothing like above or help discussions).

I am on windows 10 with HP Office Jet 5222 that worked great with HP Assistant on Windows 7. I

tried to install Assistant again and it defaults back to this basic version of HP (not so) Smart 🙂 

If I type in the printer address see below as a URL there are also NO email options?

<images removed>

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HP Smart - Windows

True - the example I posted includes extra information that I added to illustrate the setup.

After the initial setup, you do have to click to Scan to see the rest of the setups and to access "Share"

Ignore the examples since they are not helpful to you.

Instead - use this guide to Scan:

HP How-to Document:

HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

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Example - HP Smart - Windows > Scan > Scan Photos

Plain view of the scan menu

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What about EWS?

True - Your printer does not support SMTP .

You cannot set up or access "Scan to Email" using the Embedded Web Server (EWS).

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HP Support Assistant / HP Scan

Installing the full driver printer software should be possible for this printer and Windows 10.

Example - Full Feature Software - HP Printer Assistant / HP Scan - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_9

True - if you use Easy Start Software wrapper to install the printer software, you do have to select to install the full driver during the installation procedure.

Example -

Easy_Start_Full_Driver_2

What to do?

Try using the Web Pack Installation package to install the full driver printer software.

Your printer installation package:

HP OfficeJet 5200 All-in-One Print and Scan Driver and Accessories 

Method - Use the Easy Start Software to Install HP Smart and / or the Full Feature / Full Driver Software

      Easy Start Installation Package - Information and Download / Save

• Open  Home Page - HP Easy Start >> Click to open Category Software and Drivers 
• Download and Save the current version of the Easy Start Software installation package  to install your print software

Easy Start can be used to install your printer software and / or the HP Smart application.

If the HP Smart Application is (already) Uninstalled, Use Easy Start OR Get a new copy of the application from the Microsoft Store

If you want to install the full driver printer software, choose the "Full Software and Drivers" option during the Easy Start installation procedure.

OR

Method - Use the full Web Pack Installation package to install he Full Feature / Full Driver Software

Find, Download-Save-Install

• Open your printer Home Page > Support Website   
• Open Category Software and Drivers > If the Installation package is not listed on the mail level, check in sub-category Software-Utility
• The title  of the package might include the words “Full Feature”, “Full Solution”, “Print and Scan Driver”, or similar wording.
• After the software is installed, Restart the computer and log in

For your printer:

Your printer installation package:

HP OfficeJet 5200 All-in-One Print and Scan Driver and Accessories 

Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

• After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers.    If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

• Observation:  It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection.   Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.

Installation

• Download and Save the Full Feature Software Web Pack installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

If using Easy Start

• Skip any extra software / offers you do not want – Wording varies as does the number of times you have to “skip” or opt-out of various options.
• When asked, opt for "Full Software and Drivers" (exact wording might vary).
• Easy_Start_Full_Driver_2

• If, after the Full Software and Drivers option is selected, the installation terminates (suddenly stops and disappears – never comes back): Open your Downloads folder > Look for and Right-Click on the full Web installation package and “Run as Administrator”

NOTES

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Preparation > Check / enable the printer as the “Default Printer”

Windows 11

Settings > Bluetooth & devices > Printers and scanners

Scroll down > Switch OFF Let Windows manage my default printer

Scroll up > Select (Left-Click) your printer from the list of printers > Set as Default

Windows 10

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"