setting up my HPeprint - issue

[RandiLincoln]

Setting up my hp eprint and have email for it, but it tells me to go to hpconnected.com and enter the claim code.

WHERE???

[Rachel571]

Hi @RandiLincoln,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To set up HP ePrint and enter your claim code, follow these steps to get to the right place:

Step-by-Step Guide to Set Up HP ePrint:

Access Your Printer's ePrint Email Address:

• When you set up HP ePrint on your printer, HP will assign you a unique email address for your printer (like yourprintername@hpeprint.com). This address allows you to send documents to your printer by email.

Get the Claim Code:

• On your printer’s display panel, navigate to the ePrint settings. This might be under Network, Web Services, or Printers Services depending on the printer model.
• Enable Web Services if it’s not already turned on.
• After enabling, you should see an option for Claim Code. The claim code will appear on the printer's screen (a series of alphanumeric characters). Note this down or take a screenshot.

Go to the HP Connected Website:

• Open your web browser and go to HP Smart (formerly HP Connected) or directly visit https://www.hpconnected.com.

Sign In or Create an Account:

• If you already have an HP account, sign in using your email and password.
• If you don’t have an account, click on Create an HP Account and follow the steps to create one.

Enter the Claim Code:

• Once logged in, you will be taken to the HP Smart dashboard.
• Look for the Printers section on the website, and you should see an option to Add Printer or Enter Claim Code.
• Enter the claim code you got from your printer screen into the provided box.

Complete the Setup:

• After entering the claim code, you should be able to complete the registration of your printer to the HP Smart system.
• This will allow you to use HP ePrint to send documents and photos directly to your printer via email.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support