unable to read image when trying to print photo from iphone5s

[timmsa]

Some photos load ok but the majority dont and just give me an 'unable to read image' message - what do i need to do to fix ? 

[Chimney_83]

Hi @timmsa, 

Thanks for the post. 

I understand you are unable to print some photos from your iPhone. Glad to help. 

May I know the method you are using to print?

What is the iOS version on your phone?

Do you have enough more than 1gb free space on the iPhone?

Which printer are you using?

What is the size of the photo in MB?

Request you to provide more information for me to be able to assist you better. 

Recommend you to try the options available in this article HP Printers - Printing from Apple iPad, iPhone, iPod touch

Alternately, you can use ePrint to print from your mobile devices. Click here to know more.

Also refer Wi-Fi Direct and HP wireless direct

Keep me posted.

If the information I've provided was helpful,
Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,
That’ll help us and others see that we’ve got the answers!
Good Luck.

[timmsa]

May I know the method you are using to print?
Via the aio remote up app
What is the iOS version on your phone?
Version 10.2
Do you have enough more than 1gb free space on the iPhone?
Yes 1.14gb free
Which printer are you using?
Hp deskjet 3720
What is the size of the photo in MB?
I'm not sure how I find this level of information - sorry

Really appreciate your help on this 🙂

[Chimney_83]

Thanks for the reply and providing the requested information. Recommend you to uninstall HP AIO remote and reinstall it. Also, try a different app to print from. Restart the phone and try as well. 

Keep me posted.

If the information I've provided was helpful,
Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,
That’ll help us and others see that we’ve got the answers!
Good Luck.

[timmsa]

Uninstalled and reinstalled and tried a different app. Still no success ..... no sure what to to now.

[Chimney_83]

Thanks for the reply and trying the suggested steps. Recommend you to set up HP ePrint and try. Click here for the procedure.

If the issue persists, please contact our phone support for further assistance. 

Keep me posted.

If the information I've provided was helpful,
Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,
That’ll help us and others see that we’ve got the answers!
Good Luck.

[Foley1]

I Have the same issue. Has anyone found a fix for this? I have already uninstalled the APP and reinstalled it. Same issue on our iPhone 7 and 10. Seems like tons of people have this same issue.