web services

[rbeaver711]

i cannot get my printer to set up for web services I get a message: server problem- the printer could not run the web access test. The internet connection and web services might still be functioning properly.Try again later.

has anyone else got this message and know a fix? i really need help

[asmita6658]

Hi @rbeaver711

Welcome to the HP Support Community. 

Try these steps -

Step 1 Reboot the devices -

1) Turn off the Router, Printer, and the computer/ mobile devices. 
2) Wait for 60 seconds. 
3) Turn on the Router first and wait for all the lights to stabilize. 
4) Turn on the printer and allow it to configure itself. 
5) Turn on the computer/ mobile devices.
 

Step 2 Assign a Google DNS -

1) Get your printer's IP Address (Can find this under Network Config under Settings)
2) Type the IP into your web browser
3) On the left-hand side click on iPV4 under WIRED or WIRELESS (however you are connected)
4) Click Manual DNS
5) Under preferred type 8.8.8.8
6) Under alternate type 8.8.4.4
7) Unplug Modem from the wall. Wait 30 seconds. Plug back in.
8) Turn off your printer by pushing the power button. Wait 30 seconds. Power on.

If the issue still persists, try updating the printer's firmware. Refer to this document for steps. 

You may also refer to - HP Printers - Cannot Connect to Web Services

Let me know how that goes. 

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