when i try to print it says hold for authentication

[Mjsk291]

When I try to print, i keep getting the error message hold for authentication

[KrazyToad]

@Mjsk291

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I have gone through your Post and would like to help

May I know how it the printer connected? Is it through Wireless, Wired, WiFi-Direct or USB?

Can you make Photocopies?

 To assist you better, please provide me with the Printer Model or Product Number

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

If possible send me a Screenshot or picture of the Error Message

Thank you 😊

[Mjsk291]

the printer is connected through wi-fi. I can make photo copies. The Printer is an HP ENVY 5640.  I've tried doing the reset that is shown on the printer but that doesnt work.  I think it doesn't work because the printer update is locked. the Home Page with the 8 squares for Energy Save Mode, Web Services, Printer Update, Network Summary, etc.  On six of these squares is a Locked logo shown. And a msg. that reads: This feature has been locked by the administrator.   When clicking on any of those squares, a Log in menue comes up.  It shows "Windows Security, HP Smart and The Server (number) is asking for your user name & password. The server reports tht it is from admin."  I am Administrator, but I have no idea what the User Name and Passord is is asking for??  I have tried admin as the user name but the password I use for hp doesn't work.

The message that comes when I try to print says "hold for authentication".  First it asks for my name and password, which never happened before. I am stumped. 

[KrazyToad · Accepted solution]

@Mjsk291

Thanks for keeping me posted

We will attempt a Semi Full Reset

Since these steps are specific to your Printer, I will send you the instructions in a private message

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Mjsk291]

I was able to do the factory reset and it solved the problem.

[DavidSMP]

@Mjsk291,

I read the post and am really glad that it worked. It is great to hear from you again. As @KrazyToad is out for the day, I am replying to you.

Take care and have a blessed week ahead.

[Kay65]

CrazyToad,

Have the same problem.  Please send Semi Full Reset and information to do thisThanks