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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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10-25-2016 10:13 AM - edited 10-25-2016 10:17 AM
Due to recent DDOS acctack on Dyn Corp's DNS servers, it was recommended that all passwords and passphrases on routers and Internet of Everything devices be changed. I have done this on all of my devices and am successful EXCEPT for the Laserjet 100 printer. When using the control pad on the printer to access the "Network Menu", I get a response which states "Menu access disabled". I also get this same response for System Setup and Service.
So I successfully deinstalled the printer and tried to reinstall it. In doing so, I am only able to set it up as a USB printer and not a wireless printer. In attempting to set it up as a wireless printer, the Configuration utility sees the SSID of the router and then when it is in the Install utility the setup fails. I have powered down and unplugged the computer, printer and the router and re-ran the routine with no success.
I beleive if there is a way to set the printer to factory setting, it would disable the block on access to the "Network Menu" on the printer's control panel and then I would be able to configute the wireless operation from it. I would also welcome other possible solutions. Thanks!
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Accepted Solutions
10-26-2016 08:46 AM
Good Morning @burtech,
Thanks for taking an interest in the HP Support Forums! After reading your post I see that you need the reset for the printer. I would like to help you out with this issue today.
I can provide the reset for you in the PM.
In the forum beside our handle name just click on the envelope
to view it.
You can click the "Accept as Solution" button and the "Thumbs Up" for my efforts. Please let me know how this goes. Have a great day!
You can click the "Accept as Solution" button and the "Thumbs Up" for my efforts. Please let me know how this goes. Have a great day!
I work on behalf of HP
Click the Thumbs Up below to say “Thanks” for helping!
10-26-2016 08:46 AM
Good Morning @burtech,
Thanks for taking an interest in the HP Support Forums! After reading your post I see that you need the reset for the printer. I would like to help you out with this issue today.
I can provide the reset for you in the PM.
In the forum beside our handle name just click on the envelope
to view it.
You can click the "Accept as Solution" button and the "Thumbs Up" for my efforts. Please let me know how this goes. Have a great day!
You can click the "Accept as Solution" button and the "Thumbs Up" for my efforts. Please let me know how this goes. Have a great day!
I work on behalf of HP
Click the Thumbs Up below to say “Thanks” for helping!
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