• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

Even after a bios update, the problem persists.... I am impressed HP.....

HP Recommended

I have exactly the same problem hope this helps !! 😱

HP Recommended

beats audio descargar para envy hp TS 17

HP Recommended

I've had the crackling problem after a recent Windows update and I've used the high definition audio driver but couldn't be doing with the lack of sound quality.

 

In the end after a play around I've found a fix which has worked for me and I can still use B&O features etc..

 

Go to device manager right click on sound,video and game controllers then find realtek. Click on update driver then browse computer for drivers and then let me pick from a list on my computer. This window should show the high definition driver and the related drivers. Ignore them and press on show compatibile hardware on the left hand side find realtek and then on the right hand side install the oldest driver for me it was the year 2018. Restart the laptop and the crackling/audio issues should be resolved! 

 

Hope this works 👍

HP Recommended

I circumvented the problem by going into Device Manager then System Devices, from the list I selected AMD Audio CoProcessor and disabled the device hope this helps 🙂

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.