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Osomni
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Audio problems when video conferencing orcalls

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HELLO COMMUNITY, SINCE I BOUGHT MY LAPTOP, I HAVE BEEN HAVING PROBLEMS WITH SOUND ISSUES WHEN USING ZOOM OR TEAMS, ESPECIALLY WITH HEADPHONES ON. I HAVE REPORTED AND SENT THE COMPUTER TO HP, BUT THEY SAID THERE IS LIQUID INSIDE THE LAPTOP AND THEREFORE NOT COVERED BY THE WARRANTY. THE THING IS, I HAVE HAD THIS HEADPHONES COMPUTER AUDIO PROBLEM FROM THE FIRST WEEK I BOUGHT THE LAPTOP, AND I FEEL IT HAS NOTHING TO DO WITH ANY LIQUID. I HAVENT EVEN USED THE LAPTOP FOR 3 MONTHS AND I ALREADY FACE SUCH A PROBLEM. I WAS TOLD TO PAY AN AMOUNT ALMOST EQUIVALENT TO THE ORIGINAL PRICE OF THE COMPUTER, OR TAKE MY LAPTOP UNREPAIRED. I FEEL UNFAIRLY TREATED AND HP IS TRYING TO SHIFT THEIR RESPONSIBILITY TO ME FOR A FAULTY LAPTOP.  PLEASE HOW DO I GET OUTBOF SUCH A DILEMMA? THANK YOU, 

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The_Fossette
HP Support Agent
HP Support Agent
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@Osomni

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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